Terms&Conditions
Terms & Conditions
1. General
These Terms & Conditions apply to all purchases made through our online store. By placing an order, the customer agrees to these terms.
We operate as an online retailer using external fulfilment and shipping partners. Products may therefore be dispatched directly from a third-party warehouse or supplier to the customer.
2. Products
We aim to provide accurate product descriptions, images, specifications and pricing. Minor variations in colour, packaging or product appearance may occur due to manufacturing updates, display settings or supplier changes.
Product availability may change without prior notice.
3. Prices and Payment
All prices are displayed in the currency shown in the online store at the time of purchase.
The customer is responsible for ensuring that all billing and payment information provided during checkout is correct.
Orders are processed only after successful payment authorization.
4. Order Processing
After an order has been placed and payment confirmed, the order is forwarded for fulfilment.
Because products may be shipped directly from an external fulfilment warehouse, orders may be processed and dispatched separately.
We reserve the right to cancel an order if a product becomes unavailable, contains an obvious pricing error, or cannot be supplied for reasons beyond our reasonable control. In such cases, the customer will be refunded for the affected item.
5. Delivery Time
Estimated delivery time is normally 2–3 weeks from order processing.
Delivery times are estimates and may vary due to:
- destination country
- carrier delays
- customs processing
- public holidays
- warehouse processing
- exceptional transport disruptions
We cannot guarantee an exact delivery date.
6. Customs, Import Taxes and Duties
Products may be shipped internationally.
Depending on the destination country, the shipment may be subject to customs clearance, import duties, VAT, handling charges or other local taxes.
These charges are determined by the authorities of the destination country and are generally the responsibility of the customer unless otherwise stated during checkout.
Customers are advised to check applicable customs and import regulations before ordering.
A delay caused by customs processing does not normally constitute a failure to deliver within the estimated delivery period.
7. Shipping Information
The customer is responsible for providing a complete and accurate delivery address.
We are not responsible for delays, failed delivery or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.
If a parcel is returned due to an incorrect address, refusal of delivery or failure to collect the shipment, additional shipping costs may apply.
8. Damaged or Incorrect Products
If a product arrives damaged, defective or materially different from the item ordered, the customer should contact customer service as soon as reasonably possible.
The customer may be asked to provide:
- order number
- description of the problem
- photographs or video showing the defect or damage
- photographs of the packaging and shipping label where relevant
After verification, an appropriate remedy may include replacement, refund or another solution required by applicable consumer law.
9. Returns and Right of Withdrawal
Consumers located in the European Union may have a statutory right of withdrawal under applicable consumer protection legislation.
Any statutory rights available to the customer remain unaffected by these Terms & Conditions.
Certain products may be excluded from the right of withdrawal where permitted by law, including, for example, sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.
Customers should contact customer service before returning any product.
Returned products must normally be unused, complete and appropriately packaged unless the return concerns a defective product.
10. Hygiene Products
For health and hygiene reasons, certain products may only be returned if their original hygiene seal and packaging remain intact.
Once a hygiene seal has been broken, the statutory right of withdrawal may not apply where permitted by applicable consumer law.
This does not affect the customer’s rights regarding defective or incorrectly supplied products.
11. Refunds
Approved refunds will normally be returned using the original payment method.
Processing times may vary depending on the payment provider or bank.
Original shipping costs and return shipping costs are handled in accordance with applicable consumer law and the circumstances of the return.
12. Product Availability and Stock Changes
Stock information may change rapidly because products are supplied through external warehouses.
If a product becomes unavailable after an order has been placed, we may:
- offer an alternative where appropriate,
- cancel the unavailable product, or
- issue a refund.
We will not substitute a materially different product without the customer’s agreement.
13. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded under applicable consumer protection law.
We are not responsible for indirect losses resulting from circumstances outside our reasonable control, including carrier disruptions, customs delays, natural events or other force majeure circumstances.
14. Customer Responsibilities
Customers must use products responsibly and in accordance with the manufacturer’s instructions.
Customers are responsible for ensuring that any product purchased is lawful to possess, import and use in their country or region.
15. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
Customer information may be shared with fulfilment and shipping partners only where necessary to process and deliver an order.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
The terms applicable to an order are those in effect when the order is placed, unless a change is required by law.
17. Governing Law
These Terms & Conditions are governed by applicable consumer and contract law.
If the customer is a consumer residing in the European Union, these terms do not deprive the customer of mandatory consumer protection rights provided by the laws of their country of residence.
18. Contact
For questions concerning orders, delivery, returns or these Terms & Conditions, please contact our customer service using the contact details provided on the website.